These Terms & Conditions govern the use of Tripee Taxi Service website and booking services. By using our platform, you agree to the rules, responsibilities, and service expectations described below.
Booking confirmation
All bookings are subject to vehicle availability, route conditions, and driver assignment. A booking is considered confirmed only after successful processing of the required details and payment, where applicable.
Fare and payment
Fare estimates are indicative and may vary based on distance, waiting time, toll charges, city permits, or other route-specific conditions. Any additional charges incurred due to route changes or waiting time will be communicated before completion of the trip when possible.
Cancellation and rescheduling
Customers may request a cancellation or reschedule depending on the timing of the booking and the service status. Refund eligibility follows the applicable refund policy and the circumstances of cancellation.
Customer responsibilities
- Provide accurate pickup and drop locations.
- Be ready at the pickup time to avoid unnecessary delay.
- Follow driver instructions and safety rules during the trip.
- Use the service responsibly and maintain respectful communication.
Service limitations
Tripee Taxi Service reserves the right to refuse or cancel a trip if the requested route is unsafe, illegitimate, or outside service coverage. We may also adjust service depending on weather, local restrictions, or operational requirements.
Liability
We aim to deliver a reliable and secure taxi experience, but we are not responsible for third-party delays, road conditions, weather disruptions, or traffic situations outside our control.